I’ll never understand it…
You have an appointment at 11:00am. I confirm it with you the night before and you say, “Yep, I’ll be there!”
Don’t call me up at 11:10am to tell me that you are running late and that you’ll be here in 10-15 minutes. ARRRRGH!!
I’ll never understand it. Is it really that hard to be on time for an appointment? I’ve noticed in real estate that about 90% of the buyers are usually late for their appointment. They all have “wonderful” excuses… “I had to feed the kids;” “I slept in late;” “I was hitting every traffic light” <—–This one is my favorite.
You know, it’s easy to be on time. LEAVE EARLIER YOU MORON. Plan your trip the night before if you can’t drive the 15 miles to be at the appointment on time.
What I have started to do is tell the buyers to confirm with me an hour before the appointment that they will be on time. If they are running late, I tell them we will have to reschedule (it’s amazing how well this works. They are usually more careful of the time and are usually early).
Does anyone else have this problem with clients being late?
I remember when my mom owned a Mr. Hero (it’s a Cleveland thing, look it up!) and customers would come in the door 2 minutes before closing. Of course, you had to wait on them because you’re in business to make money and provide exceptional customer service.
But, it still grinds my gears!
Now go take action!